Newest KB Articles in Root Folder

Do you support IMAP on the mail servers?

Fri, 24 Oct 2008 15:51:20 GMT

Yes, we offer IMAP support on all of our mail servers. The setup for IMAP is very similar to that of POP3, except you would choose IMAP as the server type rather than POP3. Keep in mind that when using IMAP, all of your mail is stored on the server until you delete it, so delete any unneeded messages to avoid using all of our disk space!

Do you offer email only hosting?

Fri, 24 Oct 2008 15:49:21 GMT

Yes we do. Submit a ticket or email us for prices.

How do I cancel a domain?

Fri, 24 Oct 2008 15:47:31 GMT

Open a support ticket if you do not want us to renew your domain when it expires or you wish to cancel your MySiteManager account. If you change your mind and would like to re-instate your account there will be a fee of £25 in addition to your MySiteManager subscription.

Can you host my existing domain name?

Fri, 24 Oct 2008 15:44:31 GMT

Yes. When you place your order using our online order form, choose the option that the domain has already been registered.

We will provide you with an IP address so you can upload your site on our server. All email and web pages will still be accessed from your old host until the domain is pointing to our servers.

Do you handle domain registration?

Fri, 24 Oct 2008 15:43:51 GMT

Yes, for the most common top-level domains (.com, .net, .org, .uk, .name, .tv, etc).

Already have a domain?
----------------------
If you already have an existing domain, that is great too. We can assist you when needed to get the Name Servers changed to ours. Once the Name Server change is initiated, there is a 24-48 hour propagation period. After about 3 days after the domain has been propagated, you can contact the previous host to have them delete the domain from their servers and Name Servers (DNS servers).

If you use this same provider for your Internet access you will not be able to access your domain site on our servers until they update their DNS records. During the propagation period, persons accessing your site will be going to either servers site until all are accessing the domain on our servers.

Do you offer web mail?

Fri, 24 Oct 2008 15:40:13 GMT

Yes we do. You can access your webmail at http://webmail.mysitemanager.co.uk

How do I add a domain to my account?

Fri, 24 Oct 2008 15:38:19 GMT

Please submit a support ticket with the following information: current domain, account username, new domain, status of new domain (need us to register, need to transfer to us, or you will just point it to us).

How do I change my domain name?

Fri, 24 Oct 2008 15:36:03 GMT

To change the domain name on your website, you should submit a support ticket. Include the new domain, old domain, account user name and registration status of the new domain (need us to register, need to transfer to us, or you will just point it to us).

What are your Name Servers (DNS)?

Fri, 24 Oct 2008 15:34:42 GMT

Here is the Name Server information you need if you are registering a domain that we will host on our servers, or if you are switching a domain over to our servers:

Primary Name Server:
ns1.mysitemanager.co.uk

Secondary Name Server:
ns2.mysitemanager.co.uk

How to set up your MySiteManager email account in Outlook and Outlook Express

Fri, 24 Oct 2008 15:30:39 GMT

For help on setting up your MySiteManager email account in Outlook Express please visit this page:

http://www.microsoft.com/windows/ie/ie6/using/howto/oe/setup.mspx

For help setting up your MySiteManager email account in Outlook please visit this page:

http://www.helpwithpcs.com/tipsandtricks/outlook%20account.htm

Your incoming (POP3) server should be set to: mail.mysitemanager.co.uk
Your outgoing (SMTP) server should be set to: mail.mysitemanager.co.uk
Your username should be your full email address, e.g.: anythingyouwant@yourdomain.com

If you experience any problems connecting to your email after following these steps please open a support ticket and enter the exact error message and code you receive.